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What are the packaging and delivery options?

We offer a choice of packaging and delivery methods.

Packaging Types

Gift Pack – Free of Charge
Personalised gift pack sent in our signature red box, in plain outer packaging.

eVoucher - Free of Charge
Personalised gift pack sent to the email address of your choice.


If a pack is required and your order is urgent, you can also request a temporary eVoucher to be emailed free of charge. Alternatively, you can choose our courier service or collect from our Head Office.

Expected delivery times and restrictions may vary and will be indicated in the specific Gift pages of our website. As these products are delivered direct by our suppliers, collection from our offices and use of our standard courier service is not available.

All experiences and gifts can be sent to you, directly to the recipient, or to another address at your request. If you haven’t received within a reasonable timeframe and you believe your pack has gone astray in the post, contact us and we can provide a duplicate, or eVoucher, free of charge. Whilst we will do our utmost to ensure that your gift is received on time, in circumstances beyond our control such as postal strikes, extreme weather conditions or other force majeure we are unable to be held liable for the delay.